At AR maxtronics, we stand behind the quality of the products we sell. All warranty claims for products purchased on our website are handled directly by us under our Seller Warranty program.
📝 General Warranty Terms
- Warranty Period: The specific warranty period is mentioned on each product’s description page at the time of purchase. If no warranty period is specified, the product is covered only under our standard 3-day replacement policy.
- Proof of Purchase: A valid AR maxtronics Purchase Invoice is strictly mandatory to claim the warranty.
❌ What is NOT Covered Under Warranty?
Warranty claims will be strictly rejected if the product shows any of the following:
- Physical Damage: Any cracks, breaks, dents, or visible physical damage caused by improper handling, drops, or accidents.
- Water/Liquid Damage: Damage caused due to exposure to moisture, water, or liquids (applicable to TWS earbuds, neckbands, power banks, etc.).
- Wear and Tear: Normal wear and tear over time, such as cable fraying, color fading, or external scratches.
- Unauthorized Repair: If the product has been opened, altered, or repaired by any unauthorized person.
⚙️ How to Claim Seller Warranty?
If your product develops a technical or manufacturing defect within the warranty period, follow this process:
- 📩 Raise a Claim: Email us at armaxtronics@gmail.com with your Order ID, Purchase Invoice, and a short video showing the technical issue clearly.
- 📦 Ship the Product: Once our team approves your claim request via email, you must safely pack and ship the product to our official address.
- 🚚 Shipping Cost: The customer is responsible for the shipping charges to send the defective product to us. AR maxtronics will bear the shipping cost to send the repaired or replaced product back to you.
- 🔄 Resolution: Once we receive the product, we will inspect it and either repair it or provide a replacement within 7-10 business days. If the exact model is out of stock, a product of equal value or a refund will be issued.